Terms and Conditions of Return

The right to return products shall be confirmed once the following conditions have been fully met:

1. a) you must send us an email with your name, order number and a short description of why you ask to return the product within fourteen (14) days from the date the package was delivered to you.
   b) the products have not been used, worn, washed, modified or damaged and, in any case, compliant with the requirements detailed in the section on Compliance Checks below.
   c) the identification tag is still attached to the products with the disposable seal.
   d) the products are returned in their original packaging.
   e) the Vendor must receive the goods within fourteen (14) days from the date the package was delivered to you.
   f) it is not possible to send an exchange request for one or more products that were purchased using a promotional code.
   g) The return shipping charges will be covered in full by the customer, One One Five will take no responsibility any of the costs occurred when returning the item.

If you have fulfilled all requirements outline above, the vendor shall refund the full value of the returned  products. Any duties, taxes and fees added to the return value shall not be refunded. In this case, you will be notified if the returned products cannot be accepted. You will then have the option to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

Compliance checks for returned products:

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Should you refuse this delivery, OneOneFive reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.
You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in letters a) and e) of the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, OneOneFive reserves the right to retain the products and the amount paid for your purchase of the products.

If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 14 days of delivery for a full refund (including shipping*).

Refund times and procedures:

After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal where available), the refund procedure will start within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

• purchase by Credit/Debit Card: refund time will depend on the credit card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not loose any interest.
• payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit/debit card associated with your PayPal account is dependent on the company that issued the card.